Strategic Quality Management and Customer Satisfaction PaperChoose a company that a team member is familiar with.Conduct a SWOT analysis for the company

Strategic Quality Management and node mirth paper Microsoft being a large sight is built on node contentment and quality. Making incontestable that quality commission and client satisfaction ranks high on their list, Microsoft maintains annual goals and surgery evaluations Ensuring a high level of satisfaction among our clients and partners is a stub comp iodinnt of work at Microsoft. Customer and Partner Experience (CPE) is a company-wide strategy to increase guest satisfaction and improve experiences with our products, platforms, and inspection and repairs. (Microsoft.com) Microsoft as well has a program called the customer helping improvement program and this program provides Microsoft with real-time feedback nigh any customer experience. Their precession is the experience you receive from them. SWOT Analysis Strength- One of the strengths that Microsoft has is their customer base, which is over thirty million people. One of the major successes of Micro soft is the Windows line. Microsoft do very important adjustments to their cost structure and then silklike indwelling business processes. Along with these they created a streamline of products such the refreshful release of Microsoft Windows and Microsoft Office. Weakness- One of the weaknesses that curses Microsoft is the need of customer service support online. Many problem customers have submit to be solved as quickly as possible.

If the customer service is not able to do this with efficiency and fairness that go forth leave them being perceived as incompetent. This is one of the solid ground is why many customers are not retained. Opportunities- Microsoft creates opportu nities in ontogenesis countries that have a ! lack legal legislation that helps from the chess opening of government putting a limit on business growth. The impact on chinaware during this recession is very marginal so that the buying ability is still strong. Theres increasing popularity for net profit access. More important, people handling computer at much(prenominal) younger age, If you want to shrink a full essay, sound out it on our website: OrderEssay.net

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